In the early morning, as my classmates and I was chatting, all of us surprised as Miss Adilah entered our class so early this morning. She entered our class at 7.30 a.m.!! English class should be started on 8.10 a.m.. At that time, most of the girls had entered the class. However, for the boys, only Asyraf came early. So, we have to wait for the rest to come in.
At 8.10 a.m., we started our lesson, new topic today. We have learnt new topic. It is topic 2, which are lesson 1 until 3. First of all, lesson 1 was about listening to advice, giving advice by using telephone. In this lesson, we learnt how a doctor gives advice to the medical assistant. Here, I will write about communication tips when using telephone. The tips are:
- If you don't understand, don't hesitate to ask.
- If the person is speaking too quickly, immediately ask him/her to slow down.
- As the person is speaking, repeat what is being said. The person will soon realize if you are not understanding.
- Make the excuse that the line is bad and ask the person to speak a bit louder. He/she will usually speak slower as well.
Next, lesson 2 was about listen to discharge instructions, explaining a case to a relative giving discharge instruction. By this lesson, we understood about the discharge instruction
which was given by a doctor or nurse to a patient.
Last but not least, lesson 3 was about reading patient's notes, forming questions to take history from third person, listening to a medical history, and reading for main ideas. In this lesson, we learnt how to take medical history of a patient by asking the patient's mother, wife or husband. This is vital for doctor to diagnose the kind of disease the patient has.
